Your accommodation

What to expect from your hotel in Egypt, Greece or Turkey.

Hotel ratings

Ratings help to give an overall indication of hotel quality. Official star ratings standards vary greatly between countries, however, and sometimes even between resorts. For this reason, the main rating shown for each hotel in this brochure is a Red Sea Holidays Sun rating. We review all our hotels based on customer feedback and our own inspections, and award a Sun rating consistent with the standards expected by our customers. We also display the official star rating for each hotel for your reference.

TripAdvisor® ratings

To give you an impartial view of what other guests have said about the accommodation we offer, we include accommodation ratings from TripAdvisor®, the world's leading independent travel review website. The ratings are based on guest feedback given on the Tripadvisor website, and will include reviews given by other tour operators' guests, and guests from other countries.

Check-in / Check-out times

In most cases your room will be available from 3pm on the day of your arrival. Should the room not be available immediately upon your arrival, for instance if you arrive earlier in the day, the accommodation will make arrangements to safely store your luggage until the room becomes available.

Accommodation check-out times vary, but you would usually vacate your room between 10am and midday. It may be possible to book a late checkout room for an additional charge. Please call us for details or ask your travel agent.

Room types

The rooms in our accommodation are grouped into room types offering a particular size and range of features. The specific details are shown in the accommodation descriptions, but a summary of the main room types and what to expect is shown below.

Please note:

• Hotels and apartments do not use standard definitions for room type. We have named our room types to give consistency across our range of holidays, but your accommodation may use a slightly different name for the specified room.
• We do not offer all room types at all accommodation.

Standard Room

Room will contain a double bed (this may be two single beds made with double bedding) or two single beds (twin beds) where specified.

Superior Room

Typically they will have similar facilities to a Standard Room, but may be larger or have added features, such as balcony or a sea view.

Single Room

A single room assumes one person in the room, and may contain a single bed, twin beds or a double bed.

Family Suites

Typically includes a separate master bedroom and an open plan living room with sofa beds and/or twin beds.

Suite/Junior Suite

A suite will usually have a separate bedroom and lounge/ living area. A junior suite will be an open-plan bedroom with a comfortable seating area. Layout varies by accommodation.

Studio

An open plan apartment with bed-sitting room, kitchenette or a basic kitchen, and a separate bathroom.

Apartment

A typical apartment will have bedroom(s), separate living/dining room, a kitchen or open plan kitchenette, and a bathroom. The living room may include sofa beds.

Bungalow

Bungalow accommodation typically indicates any small accommodation blocks separate to the main hotel building. They may be more than one storey in height, and there may be more than one unit per building.

Kitchenette

This is a small open-plan kitchen area off the main living/dining room, often separated by a breakfast bar.

Rooms sleeping 3 or more

Some accommodation offers rooms that sleep 2 adults and up to 2 children, in a combination of double/twin plus sofa beds, rollaway beds or camp beds. These rooms may not be any larger than a standard-sized room so space is likely to be more limited. If you require any additional information on room layout, please call us or ask your travel agent.

Sea / Pool View

In some rooms that have a pool or sea view, the view may be partially obscured by plants or trees. Rooms with a partial pool or sea view may be positioned at an angle to the view.

Inter-connecting Rooms

Where indicated, hotels can offer adjacent rooms with a connecting door, ideal for families and groups. These are subject to availability and a small supplement will apply.

Single supplements

If a single person occupies a double room, they will usually be asked to pay a ‘single supplement’. Hotels price their rooms as doubles and they do not reduce their price if they are occupied by a single person, as their costs for the room do not change. Where specific single rooms are offered, these may be smaller and with slightly different facilities to a double room. The supplement for a single room is usually less than for a single person occupying a double room.

All Inclusive holidays

All Inclusive holidays are a great way to relax and get the most out of your holiday without having to worry about extra costs. Here are some tips so you know what to expect, and to make sure you get the most from the experience:

Identification

Many hotels will issue you with an ID card, bracelet or necklace. This must be shown when ordering drinks meals and other services. Don’t lose it as there may be a charge to replace it.

Meal times

Breakfast, lunch, dinner, and the availability of snacks, ice cream and afternoon tea/coffee are subject to specific serving times which will be advised by your hotel.

À la carte restaurants

Where à la carte restaurants are included in your package, these will be subject to reservation, either the day or morning before. The restaurant menu may include a mix of All Inclusive items and premium items at extra charge (for example steak or lobster). Some hotels may require a small cover charge for à la carte restaurants.

Drinks

Locally produced alcoholic and soft drinks are included in the All Inclusive service. Imported drinks, premium brands, speciality teas and coffees, fresh fruit juices, and in some hotels, bottled mineral water, are usually charged extra.

Drinks are usually served by the glass; you can expect to pay extra if ordering by the bottle.

Alcoholic drinks

The All Inclusive drinks service is available subject to specified serving hours. These will be advised by your hotel, but are typically from 10am to midnight. Freely available alcoholic drinks throughout the day can be a temptation to over-indulge; please have consideration for your safety, and other guests, and remember that the hotel management can refuse to serve someone they believe to be intoxicated or under age.

What's not included

Additional services and facilities not specified in the All Inclusive features may incur a charge. Not all bars and restaurants in each hotel are available free of charge. Some restaurants offer an All Inclusive menu plus additional menu items at an extra charge. Bars and restaurants may charge after a certain time (eg. after midnight).

Self-catering holidays

Facilities at self-catering accommodation vary. We have detailed key features on the brochure descriptions, but as a general guide you can expect the following:

• Towels, bed linen, crockery, cutlery, cooking utensils, lighting and hot water will be provided.
• Crockery and other kitchenware will be provided to match the number of people occupying the accommodation.
• Cooking facilities vary from twin-ring cookers to full cooker with oven.
• Kettles are not usually provided.
• Large bath and beach towels may not be provided.

Dining

Board basis & restaurant choice

The board basis, restaurant choice and meal service is described in each hotel description. Where there is more than one restaurant in the hotel, meals included in the board basis will generally be taken in the main restaurant, and will usually be buffet style. Breakfast will be a continental style buffet unless otherwise specified, though a range of cooked and cooked-to-order items is often available.

À la Carte restaurants

Reservations may be required for à la carte restaurants. Meals at à la carte restaurants may be charged extra, though some dishes may be available within your board basis.

Dress code

As a courtesy to fellow guests, hotels require guests to wear a shirt/T-shirt, trousers and shoes/sandals in their restaurants. Swimwear is not permitted. The dress code for evening meals is usually smarter than during the day. We advise you to confirm the details with the hotel when you check in.

Dietary requirements

Please note that hotels will do their utmost to accommodate any requests relating to dietary requirements, but these cannot be guaranteed.

Air conditioning

Air conditioning is provided in almost all of our accommodation. This will usually be operated via a thermostat in your room to enable you to increase/decrease the amount of cooling in summer or heating in winter. Some hotels operate air conditioning seasonally, not year-round.

TV channels

Many hotels and apartments provide a TV in the bedroom or living room. Not all accommodation will have a TV, so please check the accommodation description for details.

Where TVs are provided, satellite TV channels are common, but not guaranteed. We also cannot guarantee the availability of English language channels.

Some accommodation will offer additional pay per view channels which are payable locally, There may be channels with adult content. We advise you to take the same care and supervision of children's TV viewing as you would at home.

Entertainment and sports facilities

Many hotels provide an entertainment and animation programme suitable for guests of all nationalities. This can include shows, competitions and guest-participation activities. The programme may not operate daily. Some shows with professional entertainers and/or a special meal may incur an additional charge.

All sports and leisure facilities are subject to availability, and there may be a system restricting use of some facilities to ensure that all have an opportunity to enjoy them. You may be required to pay a refundable deposit. Sports and activities not included in an All Inclusive package may incur a charge. Age and height restrictions apply to some activities, and some are not open to younger or unsupervised children.

Entertainment and animation programmes, outdoor catering, and outdoor sports and facilities may be subject to change or cancellation due to weather conditions and/or minimum guest numbers.

Activities such as watersports are considered hazardous activities by some insurance companies. You should ensure that any activities you wish to participate in are covered by your insurance policy.

Swimming pools

Swimming pools vary in size and shape. They can also be fresh or salt water. Every pool is different so we recommend you familiarise yourself with the layout, how to get in and out, and the location of shallow and deep ends before jumping in.

Unless otherwise specified, swimming pools are not heated in winter. Swimming pools that are advertised as heated in winter are heated at the discretion of the accommodation management, based on their individual policies, swimming pool characteristics and the prevailing weather conditions. For example if the weather turns cool unexpectedly it can take up to 3 days for a swimming pool to be heated fully.

We also ask you to use the pool’s shower facility to help keep the pool clean and healthy.

For your safety, don’t swim after you have been drinking alcohol, and do not swim after dark or when the pool is closed. Children should always be supervised by a responsible adult.

Water slides and features

Age and height restrictions may apply to slides, flumes and other water features, and some may not be suitable for weak swimmers or those with certain medical conditions, so please check carefully before using. Children must be supervised by an adult.

Safety in your accommodation

You should familiarise yourself with the fire procedures in your hotel, including location of emergency exits, the swimming pool, and any steps within the hotel grounds.

Children should be supervised at all times, especially near water and on balconies.

Cooking

Never leave cookers unattended while in use. Ensure all cooking appliances are switched off when you leave your apartment or go to bed.

Hygiene in your hotel

Hygiene and food safety are of prime importance to us and the hotels we work with. We liaise closely with the hotels to ensure that the highest standards are maintained.

The standards of food hygiene and water cleanliness at all Red Sea Hotels and Grand Cruises accommodation are monitored and checked by the company Check Safety First (www.checksafetyfirst.com).

Housekeeping service

The frequency of housekeeping service and changes of linen and towels differ by accommodation. The details for your accommodation can be confirmed on your arrival by asking the reception staff.

Cots for infants

These must be requested at time of booking, there may be a small charge payable locally.

Breakage deposits

Some accommodation may require you to leave a refundable breakage deposit on arrival, usually in local currency. If no damage has been found in the room, the deposit will be fully refunded when you check out.

Smoking

Most of the accommodation we feature has a no smoking policy in guest rooms and public areas. Please ask at the time of booking if this is important to you.

Behaviour

We and the accommodation owners reserve the right to withdraw services from any guest whose behaviour, or whose children’s behaviour is upsetting the enjoyment of other guests. Continued anti-social behaviour may lead to us and the hotelier terminating your contract and asking you to leave the accommodation.

Other guests

We do not have exclusive use of the accommodation in this brochure. Most will have guests from other countries and of mixed age. Many hotels operate conference and event facilities so there may be business meetings or events such as wedding receptions taking place during your stay.

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